Customer Cancellations

You may cancel your rental order subject to the following cancellation fees and policies:

i. A cancellation request received fourteen (14) or more days in advance of your booking start date will incur no cancellation fees*. A full refund will be issued back to your original payment method.

ii. Cancellation requests received less than fourteen (14) days of your booking start date will incur no cancellation fees*. You will be entitled to store credits for the full amount paid, including postage (if any). The store credits can be used on a future hire with us.

Unless otherwise specified, if you are entitled to store credits for your cancellation, it will be issued with a 6 month expiry.

iii. If you cancel seven (7) or fewer days in advance of the delivery date, you will receive a credit note for the Hire Fee associated with the cancelled order, less a cancellation fee of $20.

*All orders placed using AfterPay or Paypal will incur a $10 cancellation fee to cover any platform processing costs. (This is on top of the cancellation fee in section iii, if applicable.)

Please email for any cancellation requests.

Cancellations by Loop Hires

Loop Hires/Loop Vault reserves the right to cancel your booking for any of the following reasons. In such cases, your compensation will be limited to the amount you originally paid to us for the booking and postage (if any). Please note that Loop Hires/Loop Vault will not be held accountable for any subsequent damages resulting from the cancellation.

Possible reasons for Loop Hires/Loop Vault to cancel your booking include, but are not restricted to:

  • The item has been damaged by a previous customer who rented it before you.
  • The item has been lost or stolen by a previous customer who rented it before you.
  • It is determined that delivering the item to you within the scheduled timeframe is not feasible, whether due to a customer's late return or other factors, such as unforeseen delays in the postal network.

In all of the above situations, you will be eligible for a full refund.