Shipping & Returns
Please only place a garment hire order if you are based in Australia. Rental orders received from outside Australia cannot be fulfilled and will not be refunded. International customers are welcome to purchase from our resale section.
LOCAL PICK UPS
Local hires can be picked up from our Brisbane (Toowong) location the day before your event. We will send you a text message/email a few days before your event date to arrange pickup timings.
If returning your hired garment in person, please drop it off in the black dropbox at our Toowong location the day after your event or the following day (Anytime before 4PM). Exact return date and instructions will be provided together with your hired garment.
INTERSTATE POSTAL ORDERS
We offer express post on all hires Australia-wide (with the exception of bag rentals)! Postal orders are express posted early in the week to ensure they arrive 1-3 days before your selected event date.
*Please book for the date of your event/the day you are wearing the hired garment as the return date will be based off of that
POSTAL HIRES CUT-OFF
For customers based outside of Brisbane and needing your dress express posted to you, please ensure orders are placed by Wednesday 2pm (for weekend hires) or at least 3-4 business days before your event date to allow ample time for your hired garment to arrive.
LAST-MINUTE POSTAL ORDERS
Loop Vault/Loop Hires will not take responsibility for any postal delays caused by AusPost or interstate postal orders placed less than 3 business days prior to your event date. Last minute orders are not eligible for a refund in the case of late deliveries.
RETURNS VIA POST
All postal orders include a prepaid return satchel. Simply place your hired garment into the return satchel and lodge over the counter at any Australia Post outlet before 12pm on your return date.
All postal hires must be returned the NEXT BUSINESS DAY after your event. If your event falls on a weekend, the hired garment must be posted back the following Monday by 12pm. Please only post the garment back over the counter at an Australia Post outlet (in the provided express return satchel) and retain a copy of the lodgement receipt.
IMPORTANT: Do not post back the garment via a street post box or you will be charged for late returns or the full replacement value if the hired garment is lost.
We take care of all the cleaning, so you don't have to worry about that (just return your hire as soon as possible to ensure it arrives back in time for the next hire!).
In the unlikely event that you return your rental garment late, late fees of $10 per day delayed will be incurred by the customer.
Please inform us as soon as you know your event is cancelled/postponed and store credits will be issued for future hires. If you cancel your hire less than 7 days before your event date, no refunds or store credits will be issued.
There will be strictly no refunds once your hired item has been posted out or picked up.
MY DRESS DOES NOT FIT RIGHT
If your rental garment does not fit as desired, please reach out to us as soon as possible at firstname.lastname@example.org. Post or drop your hire back in person within 24 hours of receiving it and a credit note (minus the cost of us posting the item to and from you) will be issued once we receive the hired garment back in its original, unworn condition. If the garment is returned after this timeframe or found to have been worn to an event, strictly no refunds or store credits will be issued.