Shipping & Returns

Please only place a booking for a rental garment if you are based in Australia. Rental orders received from outside Australia cannot be fulfilled and will not be refunded. International customers are welcome to purchase from our ex-rental sale section or our sister brand, Loop Vault.

LOCAL PICK UPS

Customers located in/near Brisbane can collect your orders from our home studio in Toowong (QLD 4066) on your selected booking start date. We will send you a text message/email a few days before your event date to arrange pickup timings.

Please be sure to leave your contact information at the checkout page when placing your order!

LOCAL RETURNS

If returning your hire in person, simply drop it off into the black returns dropbox at our Toowong location anytime by 7pm on the last day of your booking period. Return instructions will be provided together with your hired garment.

INTERSTATE POSTAL ORDERS

We offer express post on all hires Australia-wide! Postal orders will be express posted as early as possible to ensure they arrive on or before your selected booking start date.

POSTAL HIRES CUT-OFF

For customers based outside of Brisbane or needing your hire express posted to you, please ensure orders are placed by Tuesday 2pm (for weekend hires) or at least 3-4 business days before your event date to allow ample time for your hired garment to arrive via post.

LAST-MINUTE POSTAL ORDERS

Loop Hires will not take responsibility for any unforeseen postal delays caused by Australia Post or last minute postal orders placed less than 3 business days prior to your event date. Last minute orders are not eligible for a refund in the case of late deliveries.

RETURNS VIA POST

All postal orders include a prepaid return satchel. Simply place your hired garment into the return satchel and lodge it over the counter at any Australia Post outlet before 2pm (or by 12pm if located in regional/rural areas) on your return date.

If your return date falls on a Sunday or Public Holiday, the hire must be posted back by 2pm on the first business day after, when post offices are open again.

Please only post the hire back over the counter at an Australia Post outlet and retain a copy of the lodgement receipt. 

IMPORTANT: Do not post the hire back via a street post box or you will be charged for late returns or the full replacement cost if the hired garment is lost.

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CLEANING

We take care of all the cleaning, so you don't have to worry about that (just return your hire without delay to help ensure it arrives back in time for the next customer!).

LATE RETURNS

In the unlikely event that you return your rental garment late, late fees of $20 per day delayed will be charged.

CANCELLATION

Please inform us as soon as you know your event is cancelled/postponed. If you cancel your hire 7 or less days before your booking start date, no refunds or store credits will be issued.

There will be strictly no cancellations once your hired item has been posted out or picked up.

MY DRESS DOES NOT FIT RIGHT

If the dress you hired does not fit as desired, please let us know within 6 hours of receiving your hire via email hello@intheloopvault.com or Instagram @loophires

Post or drop your hire back in person on the same day it was delivered to you/the very next day by 2pm. Once delivered back to us in original unworn condition, we will issue you a single-use credit note minus a $30 cancellation fee + cost of 2-way postage fees (please allow 24 hours from delivery). If the item is returned after this timeframe or found to have been worn to an event, strictly no credit note will be issued.