From A Friend Odette Tulle Ruffle Maxi Dress

HIRE PERIODS are usually 3-4 days long unless otherwise arranged with us. (Eg. If you pick up your hire on a Friday, return day will be Sunday or by Monday the latest)

LOCAL PICK UPS (TOOWONG)

Pick-up is usually the day before your event. If you select the "Pick Up" option at checkout, an email/text will be sent when your hire is ready for pick up, together with further collection details. To ensure someone is available to deliver your order, please respond with your preferred collection time.

POSTAL HIRES

Weekend hires are usually posted out every Monday/Tuesday to ensure ample time for your hired garment to arrive. If you've selected the Express Shipping option at checkout, you will be notified via email 2-5 days ahead of your event date when we've sent out your hire. This will include your Australia Post tracking number. Do ensure you track your parcel's transit closely!

CONFIRMATION

If you're hiring with Loop Hires for the first time, we may need to collect some personal details from you before confirming your hire. A separate email will be sent after checkout. Please note that your hire will not be confirmed until all necessary details have been received by us.

DELIVERY

We offer express post Australia-wide! Your hire will arrive before or on your selected booking start date.

POSTAL HIRES CUT-OFF

For customers based outside of Brisbane and needing hires express posted to you, please ensure orders are placed at least 4 business days before your event to allow ample time for your item to arrive.

We will not be liable for late deliveries that were placed outside of this timeframe.

Last-minute Brisbane pickups from our Toowong location are welcome throughout the weekend.

RETURNS

All postal orders include a prepaid, pre-filled return satchel/label. Simply place your hire back into the provided return satchel and post it back over the counter at any Australia Post outlet before 2pm (or 12pm in rural areas) on the last day on your booking period. If the last day of your hire falls on a weekend or public holiday, please lodge it the following business day when post offices are open.

Retain a copy of proof of post. Do not post returns via a street mailing box.

If dropping off your return in person, please return your hire to our Toowong location by 7pm on the last day of your hire period in the return boxes out front (return instructions included with garment).

We take care of all the cleaning, so you don't have to worry about that.

LATE RETURNS

In the unlikely event that you returned your rental garment late, late fees of $20 per day delayed will be incurred by the customer.

MY DRESS DOES NOT FIT RIGHT

If your rental garment does not fit as desired, please reach out to us as soon as possible at hello@intheloopvault.com. Post your hire back within 24 hours of delivery and a single-use credit note (minus postage costs and a $30 cancellation fee) will be issued to you once we receive the hire back in its original, unworn condition.

Have more questions? We're happy to help!

DM us on Instagram/Facebook @loophires or email hello@intheloopvault.com

Brisbane-based clients: Please get in touch to enquire about an unavailable date online as we may be able to organise a pickup slot.