House Of CB
House Of CB Seren Dress - Cream
House Of CB Seren Dress - Cream
Seren Vintage Cream Floral Lace Back Maxi Dress
WHERE TO WEAR:
Romantic date nights, stylish dinner dates, champagne with the girls, glam functions and events.
UNDERWEAR SOLUTION:
No bra required as it's cupped and lined.
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What Happens After Booking?
What Happens After Booking?
HIRE PERIODS are usually 3-4 days long unless otherwise arranged with us. (Eg. If you pick up your hire on a Friday, return day will be Sunday or by Monday the latest)
LOCAL PICK UPS (TOOWONG)
Pick-up is usually the day before your event. If you select the "Pick Up" option at checkout, an email/text will be sent when your hire is ready for pick up, together with further collection details. To ensure someone is available to deliver your order, please respond with your preferred collection time.
POSTAL HIRES
Weekend hires are usually posted out every Monday/Tuesday to ensure ample time for your hired garment to arrive. If you've selected the Express Shipping option at checkout, you will be notified via email 2-5 days ahead of your event date when we've sent out your hire. This will include your Australia Post tracking number. Do ensure you track your parcel's transit closely!
CONFIRMATION
If you're hiring with Loop Hires for the first time, we may need to collect some personal details from you before confirming your hire. A separate email will be sent after checkout. Please note that your hire will not be confirmed until all necessary details have been received by us.
Delivery & Returns
Delivery & Returns
DELIVERY
We offer express post Australia-wide! Your hire will arrive before or on your selected booking start date.
POSTAL HIRES CUT-OFF
For customers based outside of Brisbane and needing hires express posted to you, please ensure orders are placed at least 4 business days before your event to allow ample time for your item to arrive.
We will not be liable for late deliveries that were placed outside of this timeframe.
Last-minute Brisbane pickups from our Toowong location are welcome throughout the weekend.
RETURNS
All postal orders include a prepaid, pre-filled return satchel/label. Simply place your hire back into the provided return satchel and post it back over the counter at any Australia Post outlet before 2pm (or 12pm in rural areas) on the last day on your booking period. If the last day of your hire falls on a weekend or public holiday, please lodge it the following business day when post offices are open.
Retain a copy of proof of post. Do not post returns via a street mailing box.
If dropping off your return in person, please return your hire to our Toowong location by 7pm on the last day of your hire period in the return boxes out front (return instructions included with garment).
We take care of all the cleaning, so you don't have to worry about that.
LATE RETURNS
In the unlikely event that you return your hire late, late fees of $20 per day delayed will be incurred by the customer.
MY DRESS DOES NOT FIT RIGHT
If the dress you hired does not fit as desired, please notify us within 6 hours of receiving your hire via email hello@intheloopvault.com or DM us on Instagram @loophires
Post or drop your hire back in person on the same day it was delivered to you/by 2pm the following day. Once it arrives back with us in original unworn condition, we will issue you a single-use credit note minus a $30 cancellation fee and the cost of 2-way postage. If the item is returned after this timeframe or found to have been worn to an event, strictly no credit note will be issued.
Contact Us
Contact Us
Have more questions? We're happy to help!
Get in touch via email at hello@intheloopvault.com or Instagram @loophires
Brisbane-based clients: Please reach out to enquire about an unavailable date online as we may be able to organise a pickup slot if possible.
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